Tangelic Talks – Season 02 | Episode 11
Sustainability for the Rest of Us: Cutting Through the Noise w/ John Pabon
11 minutes to read
In this refreshingly candid episode of Tangelic Talks, we sit down with sustainability strategist and author John Pabon to unpack the tangled web of greenwashing, corporate responsibility, and systems change. Drawing on two decades of global experience—from United Nations halls to factory floors—John helps us distinguish between real climate action and sustainability theatre.
The Sustainability Communication Crisis
John pulls no punches when it comes to the industry’s biggest failing: poor communication. “We’ve been terrible at marketing sustainability,” he says. People are either overwhelmed by fear-based messaging or bored by academic jargon. The result? A disengaged public and a movement that only speaks to the already converted.
His solution? Speak in everyday language, share real stories, and avoid turning sustainability into an elite, performative monolith. “We shouldn’t aim to convert the 1% already in,” he says. “We should target the 99% still unsure.”
Redefining Sustainability: It’s More Than Trees
Most people equate sustainability with the environment alone, but John argues it’s a broader, more inclusive concept. “Sustainability isn’t just about hugging trees and saving polar bears,” he explains. It also involves social equity, worker rights, consumer protection, and economic resilience.
That’s why he believes in defining terms upfront. “Ask five random people to define sustainability, you’ll get 100 different answers,” he says. And without a shared understanding, it’s hard to act collectively.
The Problem with Sustainability Elites
John takes aim at the “sustainability elite”—activists, academics, and influencers who dominate the conversation and often alienate the average person. He emphasizes the need to democratize the movement by making it accessible to those who aren’t vegan, zero-waste, or living off-grid.
“Nobody wants to feel like they have to change their whole life to make a difference,” he says. “You can do anything, but not everything.”
Greenwashing vs. Greenhushing
One of John’s most urgent topics is greenwashing—companies exaggerating or faking their environmental efforts. But he also introduces a new concern: greenhushing. Out of fear of criticism, many companies now avoid discussing their sustainability work altogether.
“Don’t lie about being good. But also, don’t hide the good you’re doing,” John advises. “Be radically transparent. Show where you’re succeeding and where you’re not.”
The Corporate Balancing Act
When it comes to corporate responsibility, John is realistic. He doesn’t expect companies to be perfect, just honest. Companies should focus on what’s material to their business and start there. “Focus on two or three issues over five years. Do that well. Then build.”
He also notes that highly regulated industries (like healthcare or finance) tend to perform better on sustainability metrics than loosely regulated sectors like fashion or oil. But even companies in “unsustainable” sectors can begin to change if they adopt a strategic, sincere approach.
Real Influence: Consumers and Pocketbooks
While John believes corporations hold the most power, he still sees consumer behavior as a key catalyst for change. “Where we spend our money directly impacts corporate behavior,” he says. “Even small shifts can create boardroom-level ripple effects.”
However, he acknowledges the difficulty of research and budget constraints. “Most people aren’t going to research every brand. But do one thing. Take one step. That’s enough to start.”
Cool Uncles and Cultural Codes
John uses what he calls the “cool uncle” model of communication. It’s not about lectures or guilt; it’s about making sustainability cool, relatable, and conversational.
“The same message can fall flat or inspire action, depending on who delivers it,” he explains. Brands, influencers, and everyday people all have roles to play in translating complex issues into human terms.
Watch for the Semiotics
To spot greenwashing, John suggests looking beyond buzzwords and certifications. Semiotics—how colors, symbols, and packaging evoke trust—are often used deceptively.
“If it feels wrong, it probably is,” he says. “Trust your gut. And watch out for meaningless stats and fluffy language.”
Thought Provoking Q&A Session with John Pabon
Yeah, the interesting thing is—so again, in the research for the book—you start thinking there are so many different industries out there. But really, it all comes down to about 20 core sectors. And these sectors exist on a spectrum when it comes to sustainability.
Some industries are doing much better than others, largely because they’re highly regulated. They have to be better. It’s not perfect—nothing is—but sectors like healthcare, medtech, pharmaceuticals, and finance can’t get away with greenwashing in the same way others can, because they face serious penalties or could be shut down entirely if caught.
On the other end of the spectrum, there are what I’d call the “unsustainable industries.” These are sectors that, no matter what they do, can't truly be considered sustainable unless they shut down or completely reinvent themselves. Think oil, mining, defense, tobacco—industries where the end product literally harms people. Sustainability just doesn’t align with their core business models.
That said, there are rare exceptions. For example, there’s an oil company in Indonesia that’s made a bold commitment to divest from oil completely by 2027 and shift entirely into renewable energy. That’s a total reinvention of their business—and it shows that transformation is possible, even for the worst offenders.
Then you have all the other sectors in the middle. The only industry really teetering between being unsustainable and potentially sustainable is fashion—especially fast fashion. It’s one of the trickiest to place, because while it’s deeply problematic, it could shift if the right systemic changes are made.
It’s a horrible, horrible industry. But I feel that if they try—and I’ve worked with fast fashion companies before, trying to get them to think differently, particularly around their factory work—they can make progress. They’re still going to be on the very unsustainable end of the spectrum, but they can tip slightly toward doing better.
H&M is a good example. We all know the others—Zara, Shein—just absolutely horrendous. But H&M stands out because there’s this clear mismatch between what needs to happen and what they’re trying to make happen.
We didn’t get into this in the video section, but I spent most of my career in China, in and out of more factories than I care to remember, working on worker betterment programs and labor rights issues. Back in 2014, the average H&M worker in a Chinese factory was working about 100 hours a week. And the company said, “Well, that’s an improvement from where we were five years ago.” Sure, it’s an improvement—but Chinese labor law caps the workweek at 60 hours. So it’s still illegal. There’s a massive gap between what’s considered “progress” and what would actually count as genuine progress.
That’s the kind of disconnect we’re dealing with—and it makes it very difficult to find companies that are truly doing the right thing, aside from a few that everyone already knows.
You’ve got Patagonia—everybody knows them. Ben & Jerry’s is another. Then there’s Unilever, which is often put up as this poster child of sustainability—but that’s very questionable.
So, are there other companies doing good work? Yeah, I’m sure there are, but they’re not really shouting about it the way they should be, to encourage others to follow suit. We're still relying on these traditional, well-worn examples of “the good companies.”
It’s much easier to talk about all the companies doing bad because, frankly, they don’t care. They’re not even trying to do better—and they’re pretty proud of that.
Even outside the obviously unsustainable sectors like oil, gas, mining, and defense, you still have major players whose leadership is just blatantly unethical. One of the books I’m working on right now is called Eat the Rich: Exposing the Not-So-Ethical Behavior of the 1%. In it, I dig into these billionaires who run major companies and how flagrantly they disregard any sense of accountability. They don’t even bother pretending to care anymore because they know most consumers will just believe whatever they say.
Bezos is obviously at the top of that list. Elon Musk too. These are the poster children for the other end of the spectrum—where the damage is paired with shamelessness.
Everything we do operates in a land of gray. Take Tesla—has it done great things in normalizing the use of EVs? Absolutely. Without Tesla getting the cab off the ranks, so to speak, we wouldn’t see every major car company in the world now offering some form of electric vehicle.
Are EVs perfect? No, of course not. But what Tesla did was spark an incremental shift—everything is about incremental change. It got companies thinking: “If I can’t differentiate with an EV anymore, what’s next?”
For example, there’s a company in China called Chery that now produces cars that run on salt. That kind of leap wouldn’t have happened if Elon Musk hadn’t started the conversation around EVs.
One luxury multinational car company—whose Chief Sustainability Officer I know well—is already planning for a post-EV world. They’ve launched their electric vehicles, they’re making money, but they’re asking themselves: “What’s the next step?” And now they’re seriously considering divesting from cars altogether and focusing on public transportation infrastructure.
These aren’t academic hypotheticals. These are real conversations happening in corporate boardrooms: “How do we stop making luxury cars and start building metro systems?” And while Elon Musk's image may be debatable now, it’s undeniable that he helped trigger that initial momentum.
The military is a really interesting case. Just because I can talk about something doesn’t mean I’m doing anything about it—and that’s the case with institutions like the U.S. Department of Defense.
The U.S. military is by far the biggest single polluter in the world, considered as an organization. But how do they get away with that? During the Kyoto Protocol negotiations, they lobbied to have military emissions excluded from national carbon accounting. And they succeeded. That’s why military pollution doesn’t show up in any country's CO₂ metrics today.
They frequently publish excellent reports about how bad things are—climate risk assessments, etc.—but they don’t follow up with meaningful change. Now, if they did begin to shift toward more sustainable practices, they could potentially have an outsized impact—like, stop dropping a few bombs, and that’s a bigger environmental win than any of us buying organic lettuce.
But here’s the dilemma: can the military ever be considered socially sustainable when its core function is violence? I struggle with that. Environmentally, maybe they could reduce harm—but socially, they're still killing people.
So do we give them the space to greenwash a little now, in the hope that it eventually becomes real progress? I don’t know. But we certainly can’t be talking about “socially responsible, environmentally friendly bombs.” If they’re doing anything positive, they’re still creating both the disease and the supposed cure. There’s no world in which that becomes a net positive.
It’s an interesting question, because it gets pretty complex—it’s almost like stepping into the Matrix. You have to consider the industry they’re in, the size of the organization, and where they are on their sustainability journey. Are they just starting out, or have they been doing this for 30 years? All of that influences both the conversation we should be having with them, and what we reasonably expect of them.
Take a highly polluting industry, for example. Say you’re dealing with an Indonesian oil company. If they completely change the way they operate, that’s a monumental shift—and they deserve recognition for it. Now contrast that with a company in a less harmful sector, like med-tech. If they make a similar shift, people tend to see it as just keeping up with the times, not as something groundbreaking.
So context matters. The same applies to companies just starting their sustainability journey. There’s a typical trajectory: they start with basic waste management, maybe introduce recycling or do a charity fun run. Then they evolve—maybe get into strategic philanthropy. Later, they’ll examine their logistics and supply chains. At the most advanced stage, they start tying executive pay to sustainability KPIs.
We need to identify where a company is on its sustainability journey in order to advise them on what they should be doing. As consultants, that’s our job—to help them figure that out in a strategic and realistic way.
A key part of that process is materiality. We encourage companies to focus on what’s most material to their business. Out of the 100 possible sustainability initiatives they could be doing, the mistake many companies make is thinking they have to do all of them at once—and that’s simply not the case.
Instead, we guide them to consult their internal and external stakeholders, look at market trends, and assess their industry landscape. The goal is to ask: Where can we actually make the biggest impact—for our business and for society or the planet? Then, they choose two or three key issues—maybe more if they’re ambitious—and focus on those for the next five years.
That’s enough. They report on progress, evaluate where they need to improve, and when the time is right—five years down the line, for instance—they consider adding more priorities. It’s about strategic focus, not trying to solve everything at once.
Especially from a business perspective—where dollars and cents matter so much—framing sustainability in terms of tangible benefits really helps get the CFO and other power brokers on board. When they realize it's not just an expense but potentially a value driver, they’re much more likely to support sustainability initiatives.
From there, you can shift the conversation toward the long-term net positive impacts on the business. We now have a wealth of evidence showing that companies that embed ESG principles into their core operations consistently outperform their peers—often by a wide margin.
For example, companies with strong ESG practices tend to attract and retain top talent more effectively. They also see increased employee productivity and innovation. I think it was a recent Deloitte report that found purpose-led companies—however we define that—have around 50% more innovative employees. That’s not just an HR win; it directly affects a company’s capacity to evolve, adapt, and grow.
So while there’s an ethical imperative, there’s also a very practical one: sustainability strengthens the business itself. It boosts culture, builds resilience, and unlocks competitive advantages.
Yeah, that's pretty much it. The democratization of sustainability is something we don’t talk about nearly enough. We’ve seen democratization in tech, in transportation—Uber, for example—but not in this space. And I think we absolutely need it, because there is a hierarchy and a real elitism in sustainability.
And that elitism isn’t necessarily imposed by outsiders looking in—it often comes from within the sustainability bubble. We've created our own internal elite: you're considered legitimate if you're an academic, if you're vegan, or if you’re an activist on the front lines.
Now, am I discounting the hard work those groups do? Absolutely not. Everyone's contribution matters. But what I am saying is: the work they do is no more or less important than what the three of us are doing right now—through this podcast, through sharing information—or the work others do in consulting or advocacy roles. We’re all living on the same rock, sewing this tapestry together.
So there shouldn’t be elitism in this space. But of course, saying that is a lot easier than actually dismantling it. It’s deeply entrenched.
In my book Sustainability for the Rest of Us, there’s actually a chapter called "Don’t Be a Dick"—and it’s all about how we’ve created this elitism within sustainability, and why we need to move away from it.
Because if we've made this space confusing and exclusive for ourselves, how on earth are we supposed to encourage others to join? How will they even know where the on-ramp is?
Should I become an academic? Should I be vegan? Nobody wants to be vegan—more power to those who are, and apologies if either of you are—but let’s be honest, that’s a lot of work. Should I give up flying internationally? Should I give up my smartphone and go live on a farm practicing regenerative agriculture?
People don’t know what they’re “supposed” to do. We’ve made the space unnecessarily fraught, and that’s the last thing we should be doing—especially when, at the end of the day, we’re all fighting the same fight.
John Pabon
Sustainability author, Consultant, and Speaker

John Pabon has spent two decades in the business of saving our Earth. After leaving his role at the United Nations, John travelled the world studying the impacts of sustainability first-hand in factories, on fields, and in Fortune 500s. He is an expert in sustainability with a mission to move sustainability from theory to practical strategies that help people and businesses confidentially make real impact. To get there, he shares his message through books, consulting to businesses, and keynote speaking to audiences around the world.
John’s global career has taken him from Los Angeles to New York, Shanghai to Seoul to Melbourne. He’s had the privilege of working with the United Nations, McKinsey, A.C. Nielsen, and as a consultant with BSR, the world’s largest sustainability-focused business network. A decade of experience living and working in Asia inspired him to found Fulcrum Strategic Advisors with a mission to help companies, governments, and individuals capitalize on the benefits sustainability offers.
He is a regular contributor to major publications and speaks to an array of global audiences on issues of sustainability, geopolitics, communications, and societal change. John is the Chair of The Conference Board’s Asia Sustainability Leaders Council, advises the United Nations, and serves on the board of advisors to the U.S. Green Chamber of Commerce. He is the author of “Sustainability for the Rest of Us: Your No-Bullshit, Five-Point Plan for Saving the Planet” and “The Great Greenwashing: How Brands, Governments, and Influencers are Lying to You.”